Our highly-valued Employee Assistance Program (EAP)
The Fund’s highly-valued Employee Assistance Program (EAP) is administered by Sand Creek, one of the companies of AllOne Health®. This is one of the most esteemed EAP programs in the United States. Sand Creek/AllOne Health has an overall workplace wellness focus and offers a wide range of services at both the Fund level and to individual participants.
The Sand Creek EAP was created to offer face-to-face counseling and consulting to Fund participants who reach out for assistance. The EAP is not simply a phone counseling service or an online tool. The Sand Creek network includes literally thousands of professional counselors who deliver personal care and support worldwide, with a strong focus in the Minnesota and North Dakota region. All services are locally delivered and Sand Creek/AllOne Health is committed to strengthening teamwork and meeting individuals’ needs for mental and behavioral health.
Your EAP offers coaching solutions, a mobile app with chat, and video counseling at your convenience. This service is always private, confidential, and at no cost to you and the members of your household. Your participation with your EAP is always completely voluntary and we do not report back to the Fund or the Union about anything you discuss with us. It’s a great way to feel connected and supported.
Your EAP has also created a helpful guide to help navigate through some of the family and work issues relating to the COVID-19 virus. For helpful resources about COVID-19 and tips for keeping you healthy, educated, and engaged, go to https://allonehealth.com/covid-19-resources Other insights and helpful information about COVID-19 from HealthPartners is available here.
It’s really easy to access the services. You can call the toll-free number 1-888-243-5744 at any time 24/7/365. You may also wish to download the app to the home screen of your mobile device. You can do this easily by visiting this website: www.mylifeexpert.com or scan the QR code To log-in.
- Click “create a new account with your company code”
- Insert your access code (you can get this by contacting Zenith at Main Switchboard 651-256-1800)
Toll Free 800-814-4240
- Follow instructions included in your activation email
- Access the services
An overview of the helpful services offered by Sand Creek/AllOne Health
Mental Health Counseling
Your EAP provides mental health counseling to fund participants, your dependents, and household members for any type of personal problem. EAP services include initial assessment, short-term counseling, referral, and follow-up. They offer 24/7/365 access to masters-level counselors and offer continuity of care to help make long-term, face-to-face counseling seamless. All highly-skilled and certified counselors are committed to improving mental health outcomes and are available via phone, web, mobile chat, and video.
- Emotional/job stress
- Substance abuse
- Workplace tension
- Mental health inpatient and outpatient needs.
Your EAP offers professional coaching services to fund participants to help individuals achieve their personal and professional goals. By offering two unique coaching options (Life Coaching and Work Coaching) your EAP is able to address both one’s work life and home life.
Life Coaching topics include:
- Life transitions
- Preparing for the next stage of life
- Improving communication skills
- Active engagement with relationships
Work coaching topics include:
- Dealing with difficult coworkers
- Managing multiple projects and demands
- Effective and respectful communication
- Stress and time management
- Meeting deadlines under pressure
Creating a good work/life balance is a struggle for everyone. There are situations that come up in everyday life that sometimes require additional assistance and that is why AllOne Health created a Personal Assistant. It acts as a concierge service to help with a wide range of issues that come up in everyday life.
This feature includes 24/7 access to a personal assistant consultant via the toll free number or website. The personal assistant will research whatever is needed and will handle the task from start to finish which can alleviate fund members’ time-consuming issues that take them away from their work. The Work/Life website contains a variety of articles, webinars, quizzes, tools, provider locators, and resources for fund participants and managers, with language/culture versions including U.S. English and Spanish. 24/7/365 toll-free telephone is also available.
Some of the issues that the EAP Personal Assistant can help with are:
- Child care
- Pet care
- Prenatal and postnatal care
- Special Needs
- Housing services
- Elder/adult care
- Discount Shopping Program
- Service Provider Locator
- Professional Services Referrals
Your EAP also offers legal and financial assistance services which are designed to provide you with the legal and financial advice and guidance you need to help ease the stress of legal and financial burdens, which is highly pertinent in this post COVID-19 situation. The EAP’s legal assistance connects individuals with a qualified attorney for a FREE consultation as part of our EAP program. The EAP can also connect you with certified financial planners, certified public accountants, and credit counselors, based on your needs.
Your EAP can help with the following Legal issues:
- Estate planning/wills
- Real estate
- Personal injury
Your EAP also can help with the following Financial issues:
- Home Buying
- Credit card debt
- Identity theft
- Retirement planning
- College fund planning
Your EAP has a new approach to maneuvering through the healthcare system by offering strategies to promote fund members’ health, productivity, and well-being. It does this by serving patient populations throughout their entire lifespan and by addressing health problems in every category of disease classification and in all disease stages.
Our EAP’s professional Medical Advocacy staff can resolve problems and provide a steady hand for fund participants who are most challenged by life events. You have access to licensed social workers, registered nurses, and certified case managers. These caring professionals are experts in talking to health insurance representatives, doctors’ offices, claims representatives, healthcare experts, and community resources.
Your EAP’s Medical Advocacy program provides assistance with:
- Advocacy and research
- Discharge planning
- Elderly and aging issues
- Care transition
- Medical appointment preparation
- Healthcare transportation
- Durable medical equipment coordination
Useful Resources from Sand Creek/AllOne Health
(download and print PDFs on a variety of topics)
- Self-Awareness Exercises
- Practicing Mindfulness
- Increasing Our Own Resilience
- Unconscious Bias (webinar)
- Empathetic Listening (Webinar)
- Stress and Burnout
- Cumulative Stress (webinar)
- Managing Relationship Togetherness
Please also check out additional tips for life management by clicking here:
- COVID-19: Comprehensive Update
- Communicating the New Normal
- Supporting the New Normal (Webinar)
- Supporting the New Normal Leaders
- Communicating the New Normal (Webinar)
- Finances and COVID-19
- Managing the Financial Aspects of COVID-19
- Stress and COVID-19
- Working in a Home Office
- Normal Reactions to Abnormal Events
- Back To School Planning
- Return to Work
- Transitioning Back to Work (Webinar)
The “Your Health Resources” section of this website also provides a wide range of valuable information about medical conditions, lifestage concerns, wellness and prevention, among other topics. Click here to for further information.